Career Qualification

Over 5 years of IT experience supporting end user systems, servers (Microsoft Server 08, Blackberry Enterprise Server, and Microsoft SharePoint 2010) with excellence in customer support skills, and the ability to communicate well with high ranking customers.

Certifications

•         COMP TIA Security + certified

•         Microsoft MCTS certified Windows 7 Configuration

•         Microsoft MCTS certified SharePoint 2010 Configuration

•         ITIL® version 3 certified

•         Active Secret Clearance

General Dynamics Information Technology

SharePoint Administrator December 2013 to April 2014

•         SharePoint Administrator for the 160^th Signal Brigade. 

•         Provide SharePoint Administration and technical support for over 1000 users on two separate networks. 

•         Manage user/group permissions via Active Directory, setup custom SharePoint user groups, regular review, clean-up, management, and configuration of SharePoint accounts and sites

•         Install and configure SharePoint 2010 servers utilizing Hyper-V, install and configure Windows Server 2008 R2, Active Directory, SQL Server 2008R2.

•         Create custom master pages, sites, and web parts.

•         Build out and migrate users to cloud based DISA Enterprise SharePoint solution.

•         Provide training and assistance for Content Migration. 

•         Provide excellent customer service and communication in time-sensitive situations.

General Dynamics Information Technology

System Administrator November 2010 to December 2013

•         System Administrator for USARCENT.  Manage the functionality and efficiency of a group of computers running on one or more operating systems. Maintain the integrity and security of servers and systems. Set up administrator and service accounts. Maintain system documentation. Make recommendations to purchase hardware and software, coordinate installation and provide backup recovery. Develop and monitor policies and standards for allocation related to the use of computing resources. Provide advice and training to end-users.

•         Serves as the Information Technology Manager (IMT) Army Solutions Division of General Dynamics Information Technology for 3rd US Army USARCENT on Camp Arifjan in Kuwait. Providing support to the USARCENT HQ G6 and USARCENT Command Staff. Supervising and managing Information Management Officers (IMOs) responsible for the application programming and maintenance of command-wide systems to include: laptop computers, micro and mini computers, peripheral devices, software applications, Microsoft Share Point Portal services and servers, Microsoft Exchange systems and services, Blackberry Enterprise Servers (BES), DISA Blackberry Administration.

•         Create and Maintain a Headquarters support IMO page to provide continuity for Third ARMY USARCENT FWD SharePoint Portal.

•         Performed extensive account management through Active directory e.g. Security permissions, password resets, account creations, and all other account related issues. 

•         Perform Blackberry device resets and configure associated smart card peripherals with PKI certificates for the SWA area of operations.

•         Overseeing, and maintaining the ARCENTDS domain. Provide Active Directory systems administration and data management support to the ARCENT and KUWAIT domains and associated network services.

•         Provide training for USARCENT IMOs in preparation for NIPR Enterprise Email migration for the entire USARCENT AOR.

•         Serving as the USARCENT G6 HQSPT SIPR PKI Elevated Trusted Agent. 

•         Design and present simplified technical briefings to the sections IMO’s. Scanning and Patching machines based on IAVA compliance while meeting IA program requirements in accordance to IAM standards and policies ensuring current, newly installed, and projected systems and equipment are IA compliant.

•         Working with the USARCENT Headquarters supporting and implementing the special functions that meet the mission requirements with an in depth understanding of the Department of the Army and Department of Defense systems, automated data processing equipment, sensitive information enclaves and the Information Assurance (IA) concepts, policies, standards, and the best practices that govern them.

•         Perform risk assessments to develop security policies to maintain the computer security program.

•         Completed Beta Testing for 2011 USARCENT Windows 7 migration.  Provided feedback for changes to the image.  Provided training and guidance for backing up of user profiles, and migration of all workstations in the USARCENT AOR. 

•         Coordinate and manually migrated 300+ Blackberry users from a local BES to the DISA Enterprise BAS as part of the DISA Enterprise E-mail Initiative.

•        Lead the PKI distribution team deploying to Bahrain to distribute PKIs tokens for 1^st Air Defense Artillery Unit; Coordinated with the Headquarters Support Staff subsections to train IMOs to become Trusted Agents and distribute PKI Tokens to the ARCENT HQ.  

SITEL
Support Analyst January 2005 to December 2007

•         Provide technical and customer support for Account holders on a call in basis.

•         Managed and maintained accounts with Citrix, Unisys, and Oracle based systems.

•         Served as a subject matter expert on all services available to the account holders on the interactive website.

•         Maintained a Support Center website for tracking of assets.